Last Updated: May 2026
Lips & Drips Aesthetics Lounge (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all clients, visitors to our Adelaide clinics (Hutt St and Prospect), and users of our website www.lipsanddrips.com.au.
1. The Information We Collect
As a provider of cosmetic medical and wellness services, we must collect information necessary to safely manage and deliver your treatments. We collect:
Personal Information: Your name, date of birth, gender, contact details (email, phone number, address), and emergency contact information.
Sensitive Health Information: Medical history, current medications, allergies, past cosmetic procedures, skin conditions, and details of treatments received (e.g., cosmetic injectables, IV vitamin formulas, weight loss treatments).
Visual Records: "Before and after" clinical photographs and videos, which are necessary medical records to track your clinical treatment outcomes.
Financial Information: Payment details and transaction history.
Digital Data: IP addresses, browser types, and website cookies tracking how you interact with our website.
2. How We Collect Your Information
We collect personal and health information through lawful and fair means, and directly from you wherever possible. This occurs when you:
Complete a patient intake, medical history, or consent form (online or in-clinic).
Book an appointment through our website or online booking platform.
Undergo a clinical consultation or treatment with our Registered Nurses or Therapists.
Communicate with us via phone, email, social media, or our website contact forms.
3. Why We Collect and Use Your Information
We collect, hold, and use your information for the primary purpose of providing safe, high-quality cosmetic medicine and holistic wellness services. This includes:
Assessing your clinical suitability for medical treatments (e.g., wrinkle reduction, volume restoration, IV drips).
Maintaining accurate clinical medical records as required by Australian healthcare regulations.
Contacting you regarding appointments, post-treatment care follow-ups, or clinical updates.
Processing payments and managing your client account.
With your express consent, using before-and-after photos for educational or marketing purposes.
4. When We Disclose Your Information
We treat your health and personal data with strict confidentiality. We will not sell, rent, or trade your data. We only disclose your information to third parties under the following limited circumstances:
Internal Clinical Oversight: To our prescribing medical practitioners, supervising doctors, or clinical trainers associated with our training partners (e.g., Medhance Institute Australia) to ensure treatment safety and compliance.
Service Providers: Secure third-party platforms that help us run our business, such as clinic management software, booking systems, and secure payment gateways. These providers are bound by strict privacy obligations.
Legal Obligations: Where authorized or required by law, such as complying with a subpoena, public health mandate, or standard medical regulatory requirements.
5. Direct Marketing and Social Media Photo Consent
Marketing: We will only send you promotional material, newsletters, or clinic updates if you have opted in to receive them. You can opt out at any time via the "unsubscribe" link in our emails or by contacting us directly.
Clinical Photos: Before-and-after photos are mandatory clinical records. However, we will never post your photographs on social media, our website, or marketing materials without your explicit, written consent.
6. Data Storage and Security
We take data security seriously and employ industry-standard measures to protect your data from misuse, loss, unauthorized access, or disclosure:
Digital medical records are stored in secure, password-protected, and encrypted clinic management software.
Access to your records is strictly restricted to authorized staff members who require the data to perform their clinical duties.
We retain medical and health records for the legally mandated time frames required under South Australian health regulations, after which they are securely destroyed or permanently de-identified.
7. Accessing and Correcting Your Information
You have a right to request access to the personal and health information we hold about you. You can also request that we correct any information you believe is inaccurate, outdated, or incomplete.
To make a request, please contact our Privacy Officer using the details below. We will respond to your request within 30 days.
8. Privacy Complaints
If you have any questions, concerns, or wish to lodge a complaint about how we have handled your privacy, please contact us directly at the email below. We take all complaints seriously and will investigate and respond to you promptly.
If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For any privacy-related matters, please reach out to our team:
Business Name: Lips & Drips Aesthetics Lounge
Email: info@lipsanddrips.com.au
Phone: 0451 072 873
Clinic Locations: Hutt Street, Adelaide CBD | Prospect Road, Prospect